Purchased an AppleCare Protection Plan for iPad
Last year ago, I purchased an Apple iPad 2 from its Online Store, and before it turns one-year old on 14th December 2012, I took up AppleCare Protection Plan to extend the warranty coverage for my iPad device.
Costing mere $118 Singapore dollars, I truly believe it will be a great buy as it provided additional level of protection for another one more year. I can share my own personal experience with Apple Support Phone helpline, where the agent gave really professional help to me, despite I am only covered under limited warranty.
I would not have recommended the Protection Plan, if it’s not because of the Customer Service of the Phone representative. Furthermore, there’s added coverage under this plan.
Below is some of the covered features:
One stop for technical support
Because Apple designs the iPad, iOS, and many applications, the iPad is a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- Direct access to Apple experts
- Mail-in repair: Mail in your iPad using a prepaid shipping box provided by Apple
- Express replacement service
- Carry-in repair1: Take your iPad to an Apple Retail Store or other Apple Authorized Service Provider
Apple hardware coverage
The AppleCare Protection Plan provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:
- Your iPad
- Time Capsule or AirPort device
- Included USB cable and power adapter
Software support included
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Using iOS and iCloud
- Connecting to wireless networks
- Questions about FaceTime, Keynote, Numbers, Pages, and other Apple-branded iPad apps
Finally, I still strongly recommend that Apple device owners really get a piece of this wonderful Protection Plan.