SingTel sent me an SMS yesterday to inform me that all of its own postpaid mobile subscribers will get to enjoy free unlimited data bundle during Singapore’s National Day, on the 9th of August, 2014, as part of celebrating the nation’s 49th birthday. Of course, I am absolutely thrilled with it; thinking that I could watch endless YouTube on my mobile device (which never actually happened). What makes it even better was that, postpaid mobile subscribers who did not have a data plan bundle will also get to enjoy this promotion on this very day (p/s: special configuration is required)
Whilst this comes as a great news, I am kind of disappointed with Mobile One (M1) and Starhub; as there was nothing of that sort from these service providers. As a M1 subscriber myself (too), I think this could also come as a great opportunity to gain publicity, after gone through some bad events happening last year, to restore the consumers’ confidence. This goes to show that monopoly is about to return back to the Red Team, and things are going to get tougher (financially) for the Green and Orange teams.
Ok, telco aside, it’s less than 3 hours left for me to enjoy SingTel’s offer, I’m going to make the most use of it – especially, that my Starhub Home Broadband service has gone down once again…, happening as frequent as once every 3 days!
From today (1st November 2013) onwards, Apple’s newest device – the iPad Air – will go on sales at the 3 local Telecommunication companies in Singapore. All the prices provided below are for two-year contracts. For instance,
- SingTel is selling the 16B iPad Air at $539 with a 5GB data plan at $29.90 a month.
- M1 is selling the 16GB iPad Air at $339 with a 10GB data plan at $49.90 a month. It will cost $459 with an 8GB data plan and at $40 a month.
- StarHub is selling the 16GB iPad Air for $548 with a 6GB data plan for $30 a month. It will cost $412 with an 11GB data plan at $45 a month.
For more detail, refer to the table below.
I hope you are not laughing at me; yes, I just purchased my next mobile phone (smartphone) today and that is neither iPhone 5 nor Samsung S3, but rather iPhone 4S. Having waited almost a year for Apple’s iPhone 5, since my contract with MobileOne (M1) has expired, it has disappointed me unfortunately.
In my earlier post, I mentioned that all the faults and flaws with the latest device from Apple, I decided to stick with the device that Steve Jobs last publicly announced in 2011, prior his demise.
iPhone 5 was officially announced on September 12th 2012 by Tim Cook, Chief Executive Officer of Apple. All the hype about the new generation of iPhone has ended with much disappointment to many.
First of all, it was more of a hardware upgrade rather than new innovation, i.e. a faster A6 processor, better camera for taking panoramic pictures, longer size to accommodate 5 rows of icons. The introduction of LTE network support was consistently known by the public as 2-year old technology. In addition, Apple replaced Google Map apps on iOS 6 (which comes preinstalled in iPhone 5), and removed YouTube app; both apps owned by Google, sending a message out that it will cease to partner with them on developing apps and start to rely on its own technology.
In spite of all these, Apple managed to exceed Pre-order quota within 60 minutes upon the opening of iPhone 5 sales online. Worldwide, it achieved 2 million orders! This has caused Apple to announce the delay in delivery of iPhones due to overwhelming orders.
I tried accessing Mobile One (M1) website earlier today and found that the website was under maintenance. This is just strange, because at the same time, I tried calling in to M1 Customer Service Hotline at 1627 (or 1622 for corporate), the line is completely engaged. No Tele representative is picking up the phone.
From Telemarketing perspective, I could draw a few conclusions. Firstly, today’s volume is hitting the peak due to system glitches and issues, whereby customers are all trying to call in to inquire more information. Secondly, the system issue has caused the telephony network to malfunction, in a way such that the calls are not routed to any Tele representative. Or otherwise, the Tele team are not performing to the required Service Level Agreement (SLA). I had even left my number for them to call back, but so far M1 has not reached out to me even after a few hours.
Although I do notice that M1 network coverage has improved for the past 2 weeks, there seems to be an imbalance of service level. It is really disappointing that I was not able to reach to any Customer Service representative, despite that I am subscribed to a corporate plan.
What is happening, M1?